Frequently Asked Question
Professional Service from
NZAMI Members
Most of them licensed immigration advisers are members of an association called NZAMI. All Members of the New Zealand Association for Migration and Investment – NZAMI must conduct their businesses ethically and in accordance with the law and with any Code of Conduct or practice requirements prescribed for their class of professional affiliation.
Members who are licensed by the Immigration Advisers Authority (IAA) are required to adhere to the IAA Code of Conduct.
Members who hold a New Zealand Law Society practising certificate and practice as a lawyer are required to adhere to the Lawyers and Conveyancers Act 2006 and the Rules of Conduct and Client Care for Lawyers.
Members who are not bound by New Zealand law to act in accordance with one of the regimes mentioned above are required to adhere to the NZAMI Code of Ethics.
Prompt Attention to Complaints
If at any stage you have concerns about our services, let us know so we can take adequate steps to understand your problem and try to resolve it. If we are unable to resolve the issue to your satisfaction, we can arrange an appointment to review and assess the situation and work out ways towards an amicable resolution. If the situation is unresolved, you may request for mediation by a third party, or, you may wish to make a formal complaint to:
The Registrar of the Immigration Advisers Authority (IAA)
PO Box 6222,
Wellesley Street,
Auckland 1141.